If you had a Vsble account before the new system update and cannot log in, there is usually a simple reason: your account first needs to be reactivated by resetting your password.
This article explains exactly what to do, what stays the same with your old plan, and what to watch out for if you want to keep your legacy pricing and benefits.
1. Can’t log in? Reset your password first
For older Vsble accounts, the first login to the new system requires a password reset.
What you need to do
Go to the login page.
Enter the same email address you originally used to create your Vsble account.
Click Forgot password or use the password reset option.
Set a new password.
Log in again using your new password.
Important
Your old account is not gone.
It simply needs to be activated in the new system through a password reset.
If the reset does not work, in most cases the reason is that a different email address is being used than the one originally connected to the account.
2. Old Pro and Max users keep unlimited image uploads
If you are an existing user on an older Pro or Max plan, the image limits of the new plans do not apply to you.
This means:
You keep your unlimited uploads
You are not downgraded to the image limits of the new plan structure
Your legacy upload allowance remains active as part of your existing subscription
This is an important protection for long-time users and one of the benefits of keeping your existing legacy plan active.
3. Your old plan is mapped to a new plan name
Older plans have been mapped internally to the new plan structure.
That means:
your plan may now appear under a new plan name
the mapping is visible in your admin area
this is normal and does not automatically mean your price or benefits changed
What stays the same
As long as your old legacy subscription remains active:
your existing price stays the same
your legacy benefits stay active where applicable
your account continues under the mapped structure in the new system
You can verify your current mapped plan directly in your admin area.
4. Legacy plans are phased out
Old Vsble plans are legacy plans. This means they are no longer offered to new customers and are gradually being phased out.
What this means for existing users
You can continue using your legacy plan as long as it stays active.
However, if:
you cancel your subscription, or
your subscription is cancelled after repeated payment failures,
then the legacy plan cannot be restored.
In that case, you would need to subscribe again using one of the current new plans.
5. How to keep your legacy plan
If you want to keep your old pricing and legacy benefits, it is very important that your subscription remains active without interruption.
Please make sure that:
your payment method on file is valid
your card has sufficient balance
your card is not expired
you do not rely on unstable or problematic payment methods
Strong recommendation
Avoid using:
prepaid cards
cards with low or unpredictable balance
payment methods that are frequently declined
Repeated payment issues can cause automatic cancellation, and once a legacy plan is lost, it cannot be reactivated.
6. Best practices to avoid losing your old plan
To protect your existing plan, we recommend the following:
Check your payment details regularly
Make sure the stored card is still active and usable.
Keep enough balance available
Failed renewals often happen simply because there are insufficient funds at the time of billing.
Avoid prepaid cards
These are much more likely to fail and can put your subscription at risk.
Act quickly on payment reminders
If you receive a billing or payment warning, update your payment method as soon as possible to avoid cancellation.
7. Summary
If you are an existing Vsble user and cannot log in, the first step is simple: reset your password using the original email address of your account. This activates your account in the new system.
Also important:
old Pro and Max users keep unlimited uploads
legacy plans are mapped to the new plans and can be checked in the admin area
your price stays the same as long as your old subscription remains active
if you cancel or lose the plan due to repeated payment failures, you must move to a new current plan
to keep your legacy plan, make sure your payment method works reliably and has enough balance